Shipping Policy

Shipping & Return Policy

• You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
• You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
• If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
• If damaged please take photos of the parcel in the exact same condition it arrived at you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organize for a courier to come and collect them at no extra charge. If you are unable to provide proof of damage we may be unable to refund or resend. 

Damaged Packages & “Shortages”

If you receive a damaged package, contact the delivery carrier immediately and save all packing material for their inspection. The delivery carrier will determine the next steps if the package is damaged. We are not responsible for packages damaged by the delivery carrier.

If you do not receive all of the products you ordered (a “shortage”), contact pets and clawa Supply immediately at

+1 (724) 761 – 4648

Damaged packages and shortages must be reported within 72 hours of the receipt of your order.

Disclaimer

In conjunction with the terms of use, pets and claws Supply disclaims any and all responsibility for errors in pricing, for the use or misuse of any product described on this website, and for any losses of any kind incurred through your use of products described on this website. Always refer to and follow the manufacturer’s label directions. pets and claws Supply does not authorize anyone, including its agents or employees, to recommend any product sold by pets and claws Supply for use in any manner other than according to the manufacturer’s current label directions. pets and claws Supply is not responsible for delivery carrier errors or delays whether caused by the carrier, the weather, or any other reason. We reserve the right to limit quantities. Prices are subject to change without notice.